Shipping

  • FREE SHIPPING WITHIN THE UK
  • SHIPPING OUTSIDE THE UK - The cost of the courier and duration will differ depending on your geographic location and order. The cost will be calculated at your checkout.

Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Carianne Moore.

TRACKING YOUR ORDER

Carianne Moore aims to dispatch your order within 48 hours of receipt of payment, excluding weekends and public or bank holidays. This is subject to credit clearance and availability of stock. 

Our international shipping is sent securely via a courier Recorded/Tracked/Signed for Delivery. A shipping conformation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order is dispatched. If you have any questions about the delivery of your purchase please email sales@cariannemoore.com

DELIVERY BY COURIER

If the recipient of the order is not present at the time of delivery, the Courier will leave a delivery note. The Courier will describe the status of the parcel:

1. The parcel will be returned to the Courier’s delivery depot and the driver will attempt to deliver your parcel the following day/s.  

2. The parcel has been left with a neighbour.

If the parcel has been returned to the Courier depot, after three (3) new delivery attempts the parcel will be returned to the Carianne Moore warehouse, as undeliverable. We are unable to resend packages that are returned to us as undeliverable. In that case, we will refund the Customer the value of the goods ordered not including shipping costs. It can take up to 15 working days for our warehouse to process your refund starting from the date the courier has returned the parcel.